A class-action lawsuit against StubHub has been filed in California, claiming that the company breached its consumer contracts by denying refunds to ticket buyers. The company claims that it has received complaints from tens of thousands of customers and has failed to respond to those complaints promptly. The suit also seeks restitution remedies and monetary damages. Among other things, it seeks to restore customers’ trust in the company’s service.
In the lawsuit, McMillan claims that StubHub has failed to honor its promises of providing refunds to ticket holders who purchased tickets at premium prices. StubHub has a fan-protection guarantee but failed to follow through on its promise to reimburse customers who purchased tickets from it when the event was canceled. The company has offered refunds to those who bought tickets through StubHub.
StubHub has yet to respond to the lawsuit, but the court has made an important decision to advance the case to arbitration.
The judge is scheduled to rule on the lawsuit before the end of the year. While the judge will ultimately determine the merits of the lawsuit, a hearing will be held to decide whether the lawsuit is a class action. It is also possible that the plaintiffs will sue StubHub on their own.
Tina Wolfson, an attorney based in New York and Los Angeles, will lead the class action lawsuit against StubHub. She will coordinate half a dozen class actions, which are coordinated through multidistrict litigation in the Northern District of California. She beat out two other applicants, both male attorneys. The complaint will also ask for expert witnesses to testify on how the secondary ticket market works. The experts can help the plaintiffs in understanding the underlying issues.
In June, StubHub will be forced to pay all of its refunds, but it will also refund consumers who had purchased tickets before March.
The U.S. Judicial Panel on Multidistrict Litigation will consider all cases filed against StubHub and determine if it is appropriate to proceed with the lawsuit. It will decide if StubHub is required to make payments. The settlement will also include the number of damages that each party will be entitled to receive.
The plaintiffs in the StubHub class action lawsuit claim that StubHub unlawfully resisted refunds for customers who had purchased tickets through the website. The StubHub site also refused to reimburse them for unused tickets. Instead, the company offered only StubHub credits and pocketed their money. In addition, StubHub is refusing to honor orders for cash refunds unless they receive a monetary award from the court.
After the complaint was filed, StubHub has changed its refund policy on its website.
Now, if your ticket is canceled due to the coronavirus, you can still receive a refund or credit for a future purchase. However, if you have already paid for your ticket, you may not qualify for a refund, as StubHub will instead issue a voucher instead of a refund.
In response to these complaints, StubHub is offering full refunds to all customers who ordered tickets for events. The company says the customers should not be able to claim the refunds because StubHub collects the money from third-party sellers and uses it for its benefit. Its “FanProtect” policy entitles ticket buyers to a refund. The same applies to cancellations that happen during a tour or festival.
The lawsuit alleges that StubHub did not provide full refunds to its customers for some of the events, which led to a spike in e-ticket sales.
The company then created a “fan project” guarantee for ticket buyers that covers the circumstances when a concert or show is canceled. The claim states that StubHub failed to provide proper payment to its customers, and therefore, it has been unable to meet consumers’ expectations.
A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. He was offered a coupon that was worth 120% of the original price. Despite the alleged deception, the company’s policies did not reflect the actual conditions of the tickets. He is also claiming that the lawsuit was filed in a state of mistake.